Face-to-face appointment available in Madrid or video consultation
Do you need me to Our digestive doctors in Madrid Do they value your case? Our digestive medicine experts see patients every day looking for a solution to their digestive problems, through in-person appointments at Hospital San Francisco de AsĂs in Madrid, or virtually via video consultation.
We are Experts in gastro-oncology, Barrett's oesophagus, reflux disease, and other digestive system conditions.
Furthermore, in GASTEIZ We approach each case individually, taking the time to understand your symptoms, review your previous tests, and guide you with clear medical advice.
Our aim is to help you find the right diagnosis and define the best possible treatment, especially when symptoms persist, the diagnosis is unclear, or you need a specialised second opinion.
In-person appointment
Initial contact and registration
Fill in the form Please get in touch with us by calling 680 672 581. Once in contact, we will register you as a patient with basic details.
Patient Portal
We will send you your patient portal access details to the email address provided, where you will be able to share the medical reports and lab results so that the specialist can check them before your appointment. This way, the doctor is informed beforehand and the consultation is focused effectively.
Information and pre-consultation questionnaires
In the Patient portal You will also find health questionnaires on habits, family history, allergies… which are relevant to the study and diagnosis.
Guidance and next steps
Our team will resolve all your doubts and clearly explain the next steps to take, ensuring a Close, personal attention focused on your well-being.
Guidance and next steps
Following the consultation, the doctor will draft a detailed clinical report which may include:
- Diagnostic judgementProfessional diagnosis following assessment.
- Further testing: should it be necessary, request analytic tests or complementary studies to better profile the diagnosis.
- Treatment planGuidelines, medication, and steps for recovery
GASTEA remains by their patient's side after the consultation to resolve queries and provide patient support.
Online Citation
Initial contact and registration
Fill in the form Please get in touch with us by calling 680 672 581. Once in contact, we will register you as a patient with basic details.
Patient Portal
We will send you your patient portal access details to the email address provided, where you will be able to share the medical reports and lab results so that the specialist can check them before your appointment. This way, the doctor is informed beforehand and the consultation is focused effectively.
Information and pre-consultation questionnaires
In the Patient portal You will also find health questionnaires on habits, family history, allergies… which are relevant to the study and diagnosis.
Healthcare in the video consultation
A specialist doctor will see you on the agreed date and time. You will receive a link in your email; we recommend connecting 10 minutes beforehand, with your medical history to hand. You will only need a device (mobile, tablet or computer) and a stable internet connection.
Clinical report and follow-up plan
Following the consultation, the doctor will draft a detailed clinical report which may include:
- Diagnostic judgementProfessional diagnosis following assessment.
- Further testing: should it be necessary, request analytic tests or complementary studies to better profile the diagnosis.
- Treatment planGuidelines, medication, and steps for recovery
GASTEA remains by their patient's side after the consultation to resolve queries and provide patient support.
Advantages of video consultation
Trust
You are attended by the same medical team specializing in digestive issues, with the same clinical judgment as in an in-person consultation.
Comfort
You can consult from home, without travelling, with close and professional medical attention.
Ease of management
The process is simple: we'll show you how to connect and we'll be with you before, during, and after the video consultation.
Clear medical guidance
You'll be able to resolve doubts, review symptoms, or evaluate test results with a digestive specialist.
Time saver
Avoids displacements and waiting, maintaining agile and organised attention.
FQAs: Appointment request
Yes. You can request directly an appointment for a specific test, As in an endoscopy. In these cases, you should contact the team via contact form, by phone or WhatsApp.
Once your request has been received, they will explain the procedure for booking the test, as well as the previous steps you need to follow.
You can contact GASTEA through appointment form, phone number or WhatsApp to manage the query. During the registration process, the patient’s basic information is requested.
GASTEA offers both In-person consultation in Madrid as a video consultation, This allows for receiving a medical assessment remotely without the need to travel to the center.
Once the appointment is managed, you will receive access to the GASTEA Patient Portal. From there you will be able to complete the previous health questionnaires, with information about aspects such as habits, family history, and allergies, and share your medical and analytical reports before the consultation.
On the agreed date and time, you will receive a link via email to access the video consultation.
We recommend connecting 10 minutes before and have the medical history on hand.
You only need one mobile phone, tablet or computer and a stable Internet connection.
Yes. Before the consultation you will have access to Patient Portal, From which you can share medical reports and analyses so that the specialist can review them beforehand.
It is advisable to have all the information available that can help the specialist understand your case: medical history, current symptoms, and previous tests or reports. In the Patient Portal you can also complete information related to your medical history, habits, and allergies in advance.
In the case of a video consultation, it is also advisable to have the medical history on hand during the appointment.
The duration of the consultation will depend on your case and the valuation you need. During the appointment, your symptoms, history, and previous tests will be reviewed so that we can study your situation in detail and guide you on the next steps.
If the connection is interrupted during the consultation, Try to access again from the same link and check that your internet connection is working properly.
FQAs: Fees and payment method
You can make the payment for the consultation via bank transfer, Following the instructions you will receive when arranging your appointment. The reservation will be confirmed once payment has been verified.
The refund will depend on the period within which you notify us of the cancellation, counted always on working days:
- With more than 5 working days in advance: The refund of the amount will be made, deducting 10 % in handling costs.
- Between 48 hours and 5 working days before the appointment: The amount paid will be reserved for a future consultation. To use it, you will need to provide a receipt when making the new reservation.
- With less than 48 working hours in advance: The refund of the amount will not be made, due to the busy schedule.
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It is important to keep in mind that weekends and holidays do not count within the notice period, Since calls and emails are not answered during those days. For example, a cancellation made on a Friday for an appointment on Monday would not be considered communicated with 48 working hours in advance.
GASTEIZ It only works with reimbursement insurance. This means that you pay for the consultation privately and then you can request it from your insurer. corresponding refund, According to the terms of your policy.
We recommend that you check with your company beforehand what coverage you have contracted.
Yes. After making the payment, you will receive a invoice which you can submit to your insurer to request reimbursement, in accordance with the terms and limits of your policy.
FQAs: After the appointment
Yes. After the consultation you will receive a Detailed clinical report in which the diagnostic judgment, any additional tests that may be necessary, and the treatment plan, Including guidelines, medication, and next steps.
Yes, we can make one Official electronic recipe from the medical school after your teleconsultation and send it by email.